The AC Guys Contractors
Effective Date: 11 June, 2026
The AC Guys Contractors (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and SMS communications.
1. Information We Collect
We may collect the following information when you fill out forms, contact us, or use our services:
- Name
- Phone number
- Email address
- Service address
- Any details you provide related to your HVAC service request
2. How We Use Your Information
We use the information we collect to:
- Schedule and manage service appointments
- Send appointment reminders and updates
- Provide dispatch and job completion notifications
- Respond to customer service requests
- Send billing notifications (if applicable)
- Improve our services and customer experience
3. SMS/Text Message Terms & Consent
By submitting a form and signing up for texts, you consent to receive text messages from The AC Guys Contractors at the number provided. These messages may include:
- Appointment reminders
- Dispatch notifications
- Billing updates
- Job completion surveys
Messages may be sent using an autodialer or similar technology.
- Consent is not a condition of purchase
- Message & data rates may apply
- Message frequency varies
You may opt out at any time by replying STOP. After you send STOP, you will no longer receive SMS messages from us. For help, reply HELP.
4. SMS Opt-In Process
We collect SMS opt-in verbally and through direct customer interaction. Customers may opt in:
- In person at our physical location
- Over the phone when contacting our team
At the time of registration, customers are asked to provide their phone number and are informed that:
- Message and data rates may apply
- Message frequency may vary
- They can text HELP for assistance
- They can text STOP to unsubscribe at any time
- No further messages will be sent after opting out
Customers are also informed that their phone number will not be shared with third parties for marketing or promotional purposes.
5. Information Sharing
We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
We may share information only when necessary to:
- Provide services (e.g., scheduling or dispatch systems)
- Comply with legal obligations
- Protect our rights and prevent fraud
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
7. Your Rights
You may request to:
- Access your personal information
- Update or correct your details
- Opt out of communications at any time
To make a request, contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us here.